Payment / Refund Policy

Payment & Refund Policy – Sibbat Enterprises

1. Secure Payment Methods

  • We accept payments through trusted and secure payment gateways Stripe & PayPal.

  • All transactions are encrypted for customer safety.

  • Customers from UK can use Direct Debit Method for payment.

  • Payments are processed instantly after confirmation.

  • Customer payment data is protected at all times.

2. Order Confirmation

  • Orders are confirmed after successful payment verification.

  • Customers receive an order confirmation email.

  • Incomplete payments may delay processing.

  • Verification may be required for certain transactions.

  • Confirmation details should be reviewed carefully.

3. Payment Processing

  • Payments are processed within a secure environment.

  • Processing times may vary by payment method.

  • Orders begin processing after payment approval.

  • Failed transactions may require a new payment attempt.

  • Customers will be notified of payment issues.

4. Pricing & Currency

  • All prices are displayed clearly on our store.

  • Prices may be subject to change without notice.

  • Applicable taxes may be added where required.

  • Currency conversion fees may apply.

  • Final charges are shown before checkout.

5. Refund Eligibility

  • Refund requests must meet our eligibility requirements.

  • Customers should contact support with order details.

  • Refunds are reviewed on a case-by-case basis.

  • Requests outside the policy period may not qualify.

  • Proof of purchase may be required.

6. Non-Refundable Items

  • Certain digital products may not be refundable.

  • Customized or personalized items are non-refundable.

  • Downloaded products cannot usually be refunded.

  • Services already completed are not eligible.

  • Promotional items may have separate conditions.

7. Refund Process

  • Submit a refund request through our support team.

  • Requests are reviewed within a reasonable timeframe.

  • Customers may be asked for additional information.

  • Approved refunds proceed to payment processing.

  • Status updates are provided when available.

8. Refund Timeframe

  • Approved refunds are processed promptly.

  • Processing time depends on the payment provider.

  • Bank transfer times may vary.

  • Delays caused by financial institutions are beyond our control.

  • Customers will receive confirmation once completed.

9. Cancellations

  • Orders may be canceled before processing begins.

  • Cancellation requests should be submitted quickly.

  • Processed orders may not be eligible for cancellation.

  • Refunds for canceled orders follow our refund policy.

  • Special orders may have different cancellation terms.

10. Customer Support

  • Our team is available to assist with payment concerns.

  • Customers can contact us for refund inquiries.

  • We aim to respond promptly to all requests.

  • Clear communication helps resolve issues faster.

  • Sibbat Enterprises values customer satisfaction.